Exchange policy

At La’ Arthay, we carefully check all products before dispatch. However, if there is any 
issue from our side, we are happy to assist as per the policy below.

1. 2-Day Reporting for Our Mistake

We offer a 2-day exchange policy in case of:
• Damaged product
• Wrong item delivered
• Missing quantity
• Size/quality mismatch from our side

You must inform us within 48 hours of delivery.


2. 7-Day Exchange Policy

• Exchange is available within 7 days of receiving the product.
• You may select any product from our website (price difference must be paid, if 
applicable).
• Our courier partner will arrange pickup from your address.
• Product must be unused, unwashed, and with original tags & packaging.


3. Unboxing Video Required

For damaged or wrong product claims, you must send:
       • Order ID
       • Clear photos
       • Proper unboxing video (showing sealed parcel and label clearly)

Send within 24 hours of delivery to:
📧 info.laarthay@gmail.com

⚠️ Without an unboxing video, claims for wrong/damaged/missing products will not be 
accepted.


4. Non-Refundable Charges

Shipping and COD charges are non-refundable.


5. Support
📧 Email: info.laarthay@gmail.com
🕒 Monday to Saturday | 9:30 AM – 6:00 PM